Terms of Service

Last updated: 18 March 2025

These Terms of Service (“Terms”) govern your use of the website https://frozenonphar.world (“the website”) and any orders you place for products, including AndroVascor, offered by Frozenonphar (“we”, “us”, “our”). By accessing the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or submit orders.

1. Information about us

Business name: Frozenonphar

Address: 1A/155 Queen Street, Auckland CBD, Auckland 1010, New Zealand

Email: team@frozenonphar.world

Phone: +64 9 941 4911

2. Use of the website

You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations in New Zealand or your country of residence.
• Attempt to gain unauthorised access to any part of the website, our systems, or the data of other users.
• Transmit any viruses, malware, or other harmful code.
• Use automated means (e.g. bots, scrapers) to access or collect data from the website without our prior written consent.
• Impersonate any person or entity or misrepresent your affiliation.
• Use the website in any way that could damage, disable, or overburden our infrastructure or impair other users’ access.

We reserve the right to suspend or terminate your access to the website if we reasonably believe you have breached these Terms.

3. Products and information

We offer dietary supplements and related products, including AndroVascor, through the website. Product descriptions, images, and specifications are provided in good faith but may be subject to change (e.g. packaging updates by the manufacturer). We do not guarantee that product descriptions or other content on the website are error-free, complete, or current. We reserve the right to correct errors and to limit quantities. Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. You should read the product information and, if necessary, consult a healthcare professional before use.

4. Orders and contract formation

When you submit an order via the website, you are making an offer to purchase the selected products on these Terms. A contract between you and us is formed only when we accept your order (e.g. by sending an order confirmation email or dispatching the products). We may refuse or cancel an order (in whole or in part) for reasons including: product availability, errors in pricing or product information, suspected fraud or abuse, or failure to pass our verification checks. If we cancel an order after payment has been taken, we will refund you in accordance with our payment provider’s terms and our Return Policy.

5. Price and payment

Prices displayed on the website are in New Zealand dollars (NZD) unless otherwise stated and include GST where applicable. We reserve the right to change prices at any time; changes will not affect orders already accepted. You are responsible for any applicable customs, duties, or taxes in your country. Payment must be made by the methods we offer at checkout. By providing payment details, you confirm that you are authorised to use them. We use secure third-party payment processors; we do not store full card numbers. Failed or reversed payments may result in cancellation of your order.

6. Delivery

Delivery terms (including timeframes and costs) are set out on the website and in the checkout process. We will use reasonable efforts to dispatch and deliver within the stated times, but we do not guarantee delivery by a specific date. Risk of loss and title pass to you upon delivery to the carrier or at the delivery address, as applicable under New Zealand law. You are responsible for providing a correct and accessible delivery address. If delivery fails due to your error or absence, we may charge you for redelivery or treat the order as cancelled in accordance with our policies.

7. Consumer rights (New Zealand)

If you are a “consumer” under the New Zealand Consumer Guarantees Act 1993 (“CGA”), you have statutory rights that cannot be excluded. Our products come with guarantees that they are of acceptable quality, fit for any disclosed purpose, and match their description. If a product fails to meet a consumer guarantee, you may be entitled to a remedy (repair, replacement, or refund). Nothing in these Terms is intended to limit your rights under the CGA. If you are purchasing for business purposes, the CGA may not apply and you agree that the implied conditions and warranties under the CGA are excluded to the maximum extent permitted by law.

8. Returns and refunds

Our Return Policy sets out the conditions and process for returns and refunds. By placing an order, you agree to that policy. Please read it before ordering.

9. Intellectual property

All content on the website (including text, graphics, logos, images, and software) is owned by us or our licensors and is protected by copyright, trade mark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from such content without our prior written consent, except for limited personal, non-commercial use (e.g. viewing, printing a single copy). “AndroVascor” and “Frozenonphar” and related marks are our property (or our licensors’). Unauthorised use may result in legal action.

10. Privacy and data

Your use of the website and any data you provide are also governed by our Privacy Policy and Cookie Policy. By using the website, you consent to the collection and use of your information as described there.

11. Limitation of liability

To the fullest extent permitted by applicable law:

• We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded by law.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage (including loss of profit, data, or goodwill) arising from your use of the website or any order, even if we have been advised of the possibility of such loss.
• Our total liability to you in respect of any order or use of the website shall not exceed the amount you paid to us for the relevant products in the twelve (12) months preceding the claim.

These limitations apply whether liability is asserted in contract, tort (including negligence), or otherwise. If you are a consumer in New Zealand, your statutory rights under the CGA remain unaffected.

12. Indemnity

You agree to indemnify and hold harmless Frozenonphar, its officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of the website, or your violation of any law or third-party rights.

13. Third-party links

The website may contain links to third-party websites. We do not control and are not responsible for the content, privacy practices, or terms of those sites. Linking does not imply endorsement. You access third-party sites at your own risk.

14. General

These Terms, together with our Privacy Policy, Cookie Policy, and Return Policy, constitute the entire agreement between you and us regarding the website and orders. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right. These Terms are governed by the laws of New Zealand. The courts of New Zealand have non-exclusive jurisdiction over any disputes, subject to your right to bring proceedings in your country of residence where the law allows.

15. Changes

We may update these Terms from time to time. The “Last updated” date at the top indicates when they were last revised. Continued use of the website or placement of orders after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically. For material changes that affect your rights, we may notify you by email or by a notice on the website where required by law.

16. Contact

For questions about these Terms:

Frozenonphar
1A/155 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: team@frozenonphar.world
Phone: +64 9 941 4911